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How do I reserve my Fast Charging Adapter from Ford?

Easily reserve your Fast Charging Adapter (at no cost only until June 30th, 2024) and get ready to use Tesla Superchargers on the BlueOval Charge Network (BOCN).

Ford is enhancing your experience by offering a Fast Charging Adapter to 2021-2024 Ford Electric Vehicle (EV) owners and lessees enrolled in the BOCN. It unlocks charging at more than 15,300 upgraded Tesla Superchargers, in Canada and the U.S., that use the North American Charging Standard (NACS).  Reserve yours at no cost before June 30th, 2024.

For more information on the Fast Charging Adapter and how it works with your Ford Electric Vehicle (EV), see the Frequently Asked Questions guide below.

Your Fast Charging Adapter allows you to charge at any upgraded Tesla Supercharger. The easiest way to make sure a Tesla Supercharger is upgraded is to search using your FordPass®* App or the Public Charging App on your vehicle’s screen.

Notes:

  • Ford Pro fleet customers who own a Mustang Mach-E, F-150 Lightning, and/or E-Transit will receive separate communications from Ford Pro.
  • To use Tesla Destination Chargers, a separate adapter is required and available for purchase from third-party sellers.

 

Getting Ready for Your Fast Charging Adapter


What is the North American Charging Standard (NACS)?

The NACS is a charging system that is being adopted across North America. You may also hear NACS referred to as "SAE J3400". NACS chargers will be available for both public charging and home use.

Why do I need an adapter?

Due to the difference between the NACS plug design and the charge port on your vehicle, adapters are required for your Ford electric vehicle to use NACS chargers, including over 15,300 upgraded Tesla Superchargers.
  • The Fast Charging Adapter available from Ford is compatible with DC Fast Chargers, such as Tesla Superchargers.
  • A different adapter is required to charge at Level 1 and Level 2 AC NACS chargers. Adapters to use at Level 1 or Level 2 NACS chargers are available from third-party sellers.

WARNING: To avoid the risk of serious injury and property damage, only use NACS DC adapters sold or provided by Ford or Tesla for use at Tesla Superchargers. Tesla prohibits the use of any other adapter with Tesla charging stations.

WARNING: Do not attempt to use NACS AC adapters with NACS DC Fast Chargers. Failure to follow these instructions may result in vehicle damage not covered by the vehicle warranty.

 

Important: 

  • Ford does not guarantee compatibility with aftermarket charging adapters.
  • Ford does not recommend or endorse specific aftermarket adapters.

What is the Tesla Supercharger network?

The Tesla Supercharger network has more than 15,300 upgraded Tesla Superchargers across Canada and the United States and is a new fast charging option through the BlueOval Charge Network for Ford electric vehicle drivers.

Is a Software Update required to use Tesla Superchargers?

While updates are not required for compatibility with Tesla Superchargers, software updates will enhance the experience at Tesla Superchargers. We recommend that you enable automatic updates to receive software updates and take advantage of these enhancements.

Note: E-Transit customers will need to contact their Ford Dealer to receive these updates.


Is a BlueOval Charge Network membership required to use the Tesla Supercharger network?

A no-annual-fee BlueOval Charge Network membership will be required to order your Fast Charging Adapter. Your BlueOval Charge Network membership and the Plug & Charge feature can be used to activate and pay for charging at upgraded Tesla Superchargers.

To enroll in the BlueOval Charge Network or to manage your membership, you can visit the Connected Services homepage.


Is there a cost to access the BlueOval Charge Network?

No. All Ford EV customers have access to the BlueOval Charge Network, no matter when they bought their vehicle, with no annual fee.


Is there anything else I need to do to get ready?

Make sure the email address associated with your Ford Account is up to date so that you can receive communications from Ford regarding the Fast Charging Adapter.

Can I use my Fast Charging Adapter at Tesla Destination Chargers or at home with a NACS Charger? 

No. The Fast Charging Adapter is not compatible with Level 1 or Level 2 Alternating Current (AC) chargers, including Tesla Destination Chargers and home chargers with NACS connectors.

I have a Ford Plug-In Hybrid or Ford Focus Electric. Can my vehicle use the Fast Charging Adapter to charge at Tesla Superchargers? 

No. Ford Plug-In Hybrid vehicles and the Ford Focus Electric do not have access to the BlueOval Charge Network and cannot order a Fast Charging Adapter from Ford.

I am a Ford Pro commercial customer. How can I learn more?

Ford Pro fleet customers who own a Mustang Mach-E, F-150 Lightning, and/or E-Transit will receive separate communications from Ford Pro.

Requesting Your Complimentary Fast Charging Adapter

See the questions below to learn more about how to request your Fast Charging Adapter:


Am I eligible for a complimentary Fast Charging Adapter?

All 2021-2024 Ford EVs are eligible to receive a complimentary Fast Charging Adapter.
  • Reservations must be made by June 30, 2024.
  • An active BlueOval Charge Network account is required.
  • Only one complimentary adapter may be claimed per vehicle.

You can reserve your adapter now on the Ford Connected Services website.


When will I be able to request my complimentary Fast Charging Adapter?

Ford will begin accepting reservations for Fast Charging Adapters from eligible customers on February 29, 2024. Reservations will close on June 30, 2024.

How do I request my Fast Charging Adapter?

You can reserve your Fast Charging Adapter on the Ford Connected Services website.

If you are a Ford Pro fleet customer who owns a Mustang Mach-E, F-150 Lightning, or E-Transit, you will receive more information from Ford Pro.

Important:

  • Make sure that the email address associated with your Ford.ca account is up to date so that you can receive communications from Ford regarding your order.
  • Only one adapter per vehicle can be ordered.
  • Once an adapter has been claimed for your vehicle, that vehicle will no longer be eligible.
  • We will not begin accepting orders for paid adapters until July 1, 2024.

When will I receive my Fast Charging Adapter?

Ford will fulfill Fast Charging Adapter reservations on a first-come, first-served basis. Wait times will vary based on the availability of supply.

How can I get more assistance with my Fast Charging Adapter order?

For assistance, call 1-800-337-5575 or by email at adapters@fordcharging.ca.