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Covid-19 - What Key West Ford is doing

To our friends, family, customers, and community,

We take your health & safety extremely seriously. Given the recent developments of the COVID-19 pandemic, we are enacting strict & drastic measures at our dealership to keep our employees, customers and their families & communities safe.

Please note that information on this page could change without notice, at any time. We are adhering to the guidelines and measures put out by our governing bodies, which include but are not limited to the Government of Canada, BC CDC, and Ford of Canada.

It's our goal to keep our people employed, and stay open for business to meet the needs of our customers.

If you are financing or leasing through Ford Credit and are in financial distress and looking to defer payments, please do not call us, we cannot assist you - please visit and log into your Account Manager. If you do not have an online account, you will need your account number and the last 8 digits of your VIN. Once you are in your account, find the Services section and select "Payment Extension".

Please regard the following measures in place at our store, effective immediately, until further notice:

Sales department still open:

Our sales department is still open but our hours has changed (Click here for hours of operations). If you feel more comfortable doing the majority of the transaction online, we have an online process that you can follow.  (Click here for more information)

Pick-up and drop-off for service: 

Thanks to assistance from Ford, we are able to, at no extra charge, offer pick-up and drop-off our customers' vehicles for service.  We are offering this service to only customers that live within 20 km of our dealership for all other makes & models (Click here for the Pick Up and Drop Off procedure). We will not pick up the vehicle of anyone who has been diagnosed of having COVID-19 or are symptomatic of COVID-19, as per the below.

Service to be refused to symptomatic customers: 

This is of course a very sensitive subject and we are very sympathetic of our customers that are ill - even if they have the flu, or a common cold, and not the coronavirus. However, we will, at our own discretion, refuse service to customers that exhibit any symptoms of COVID-19, which include, but are not limited to: dry cough, breathing issues, fever, lethargy, confusion or shortness of breath. Please, for the safety of our employees and other customers, do not visit Key West Ford if you are exhibiting any symptoms of the disease; you will be refused entry or service. With that said, we will ask you to go home, and we will call you at home to reschedule your service in 14 days or later.

Essential employees to wear & change disposable gloves: 

Our employees that interact with customers and/or their vehicles will be wearing disposable nitrile or latex gloves, and change them frequently.

Vehicles on test drive to be sanitized:

Before and after the test drive of a vehicle, we will completely sanitize the whole vehicle along with the keys.

Test drives to be unaccompanied: 

To respect the rules of "social distancing," test drives until further notice will not be accompanied by a salesperson.

Vehicle sales (deliveries) to be sanitized:

Upon sale of a vehicle, we will completely sanitize the whole vehicle, before you take delivery.

Vehicles serviced to be sanitized: 

Vehicles that are serviced at our stores will have their major points of contact sanitized (door handles, steering wheel, transmission shifter, etc) as per Ford Guidelines.

We would like to thank everyone for their co-operation in this time of need; however, we strongly encourage everyone to use common sense, not panic, and follow guidelines & orders from your governments and health bodies at the federal, provincial and municipal levels to minimize the spread of these disease to protect our friends, families and communities.



Key West Ford