My Garage



Service Appt Coordinator

We offer: - A safe, engaging and progressive team oriented work environment - A compensation package and benefits program that is one of the most competitive and aggressive in Greater Vancouver

Major Responsibilities:

  • Make and receive phone calls scheduling, and confirming customer service appointments, as per vehicle maintenance schedules, to maximize shop usage
  • Cover Customer contact when Customer Service Staff are occupied (e.g. takes messages, etc.)
  • Set up first service appointment for buyers of new and used vehicles
  • Contact customers who have received service reminders letters and have not responded. Updates dealership records as required
  • Maintain updated customer information in the databases
  • Contact customers on a project basis as required regarding recalls and service campaigns.
  • Follow-up on special order parts
  • Phone missed appointment customers
  • Collect service account receivables
  • Record and report any customer concerns / complaints / suggestions to the service manager
  • Assist in driving change in the appointment process
  • Other misc. related duties, as required

Desired Skills and Experience

  • Passion for providing exemplary customer service, and always striving to provide the customer with a positive experience
  • Attention to detail, and willingness to perform work in accordance with provided guidelines and ability to follow processes
  • Positive attitude and the ability to work within a fast pace team environment
  • Basic computer skills, including Microsoft Word and Excel
  • Experience with Dealersocket (not required but an asset)
  • Class 5 driver’s license

Job Type: Full-time 40 hours per week. (Flexible shifts)

Job Type: Full-time

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