Careers

We offer: - A safe, engaging and progressive team oriented work environment - A compensation package and benefits program that is one of the most competitive and aggressive in Greater Vancouver

Major Responsibilities:

• Make and receive phone calls scheduling, and confirming customer service appointments, as per vehicle maintenance schedules, to maximize shop usage
• Cover Customer contact when Customer Service Staff are occupied (e.g. takes messages, etc.)
• Set up first service appointment for buyers of new and used vehicles
• Contact customers who have received service reminders letters and have not responded. Updates dealership records as required
• Maintain updated customer information in the databases
• Contact customers on a project basis as required regarding recalls and service campaigns.
• Follow-up on special order parts
• Phone missed appointment customers
• Collect service account receivables
• Record and report any customer concerns / complaints / suggestions to the service manager
• Assist in driving change in the appointment process
• Other misc. related duties, as required

Desired Skills and Experience

• Passion for providing exemplary customer service, and always striving to provide the customer with a positive experience
• Attention to detail, and willingness to perform work in accordance with provided guidelines and ability to follow processes
• Positive attitude and the ability to work within a fast pace team environment
• Basic computer skills, including Microsoft Word and Excel
• Experience with Dealersocket (not required but an asset)
• Class 5 driver’s license

Job Type: Full-time 40 hours per week. (Flexible shifts)

Job Type: Full-time